Active Listening: How to Be an Effective Communicator

Unleash the power of listening

In this course, you will learn about the different listening styles: passive, competitive, selective and active listening, and how to distinguish between them. With this knowledge, you will understand why active listening is the most effective form of language and communication, and how you can immediately implement it in all your conversations.

You will learn how active listening means paying more attention, absorbing more information, and thinking critically. This means no more repetition, no more misunderstandings, and no more wasted time.

Inspire teamwork

By enhancing communication skills and discovering each other’s strengths and weaknesses, foster greater unity and synergy within your team.

Nail conflict resolution

Understanding the different communication styles enables you to anticipate potential conflicts and address their underlying causes.

Drive sales

Learn to establish a genuine human connection with others, a skill which is highly coveted by prospects, clients and customers.

Collaboration, productivity, success. It all begins with Active Listening…

• About CQ: Communication Quotient™. Learn about the CQ: Communication Quotient™ methodology and why it is so important to become a better communicator.
• Introduction to Active Listening. Learn what is meant by "active listening" and how people can improve their listening skills.
• Passive, Competitive & Selective Listening. Take a deeper look at the definition and characteristics of passive, competitive and selective listening, and how to avoid them.
• The Components of Active Listening. Recognize the characteristics of active listening, and explore some strategies that can help make you a more active listener.
• Activity, Exam & Resources. Test your knowledge with a final online exam to complete the course and earn your final certificate. Download the syllabus, a glossary, and ongoing activities to inspire life-long practice.