Build Soft Skills to Succeed as a Salesforce Partner
Offered By: Salesforce via Trailhead
Course Description
Overview
Develop the soft skills you need to lead Salesforce implementation projects.
- Define a problem that requires fresh thinking and scope your innovation project.
- Discover how design can help build better relationships with customers and communities.
- Explore the Salesforce user research personas and learn how to use them at your business.
- Improve your solution design by mapping how customers experience your product or service.
- Increase efficiency and alignment by mapping processes.
- Learn how architecture diagrams help you create connected customer experiences.
- Discover two workflows that Salesforce teams use for agile development.
- Sponsored content: Learn Copado’s take on how DevOps helps you deliver innovation faster with less risk.
- Get your sales reps using Salesforce to succeed.
- Use Salesforce-tested risk management strategies, processes, and tools to succeed.
Syllabus
- Innovation Project Definition
- Frame the Challenge
- Imagine a Headline from the Future
- Crystallize Your Vision into a V2MOM
- Relationship Design
- Explore Human-Centered Design
- Improve Relationships Using Design
- Embrace the Relationship Design Mindsets
- UX Personas for Salesforce
- Get Started with Personas
- Learn About Sales Cloud Personas
- Learn About Service Cloud Personas
- Learn About Marketing Cloud Personas
- Learn About Experience Cloud Personas
- Work with Personas
- Journey Mapping
- Add Journey Mapping to Your Solution Toolbox
- Define Intention and Audience
- Start Your Journey Map
- Run a Journey Mapping Workshop
- Craft Your Journey Map
- Business Process Mapping
- Understand the Value of Business Analysis
- Understand Universal Process Notation
- Create a Business Process Map
- See Business Process Mapping in Practice
- Salesforce Architecture Diagrams: Quick Look
- Get Familiar with Architecture Diagrams
- Scrum and Kanban at Salesforce
- Learn About Scrum
- Learn the Elements of the Scrum Workflow
- Implement Scrum
- Learn About Kanban
- Choose the Best Workflow
- Salesforce DevOps with Copado
- Get Started with DevOps
- Create Value Stream Maps
- Learn About Version Control and Agile Planning
- Support Collaboration with Continuous Integration
- Let Innovation Flow with Continuous Delivery
- Salesforce Adoption Strategies
- Accelerate Salesforce Adoption
- Prepare to Build Your Salesforce Journey
- Create the Ideal Salesforce Org for Your Company
- Deploy Your Salesforce Technology
- Drive Long-Term Adoption
- Project Risk Management for Partners
- Make Risk Management a Priority
- Identify, Assess, and Address Risk
- Monitor and Communicate Risk
Tags
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