Build Better with UX

Offered By: Salesforce via Trailhead

Tags

Salesforce Courses User Experience Courses Prototyping Courses User Experience Design Courses UX Research Courses

Course Description

Overview

Refine your user experience skills with these powerful tips from the Salesforce UX team.

Dig into user experience process, tools, techniques, and best practices.
Learn how to talk to your users, discover what they need, and influence design decisions.
Explore the Salesforce user research personas and learn how to use them at your business.
Get to know prototypes and how to use Salesforce Lightning Design System to build them.

Syllabus

User Experience Basics

Learn About User Experience Design
Define Project Scope and Requirements
Create UX Artifacts
Choose Tools and Request Feedback

UX Research Basics

Define Your Research Plan
Craft Your Questions
Collect Your Data
Analyze Your Findings
Tell Your Story with Feeling

UX Personas for Salesforce

Get Started with Personas
Learn About Sales Cloud Personas
Learn About Service Cloud Personas
Learn About Marketing Cloud Personas
Learn About Experience Cloud Personas
Work with Personas

UX Prototyping Basics

Get Started with Prototyping
Create a Prototyping Plan
Use Salesforce Lightning Design System to Build a Prototype
Iterate on Your Prototype
Share Your Prototype and Get Feedback

Tags

united states

Related Courses

Intro to Point & Click App Development
Salesforce via Udacity Customer Experience and Success Management with Salesforce
Coventry University via FutureLearn Boosting Productivity through the Tech Stack
Salesforce via Coursera Salesforce Sales Development Representative
Salesforce via Coursera Customer Experience Management with Salesforce Training
Trailhead via FutureLearn