YoVDO

Build Better with UX

Offered By: Salesforce via Trailhead

Tags

Salesforce Courses User Experience Courses Prototyping Courses User Experience Design Courses UX Research Courses

Course Description

Overview

Refine your user experience skills with these powerful tips from the Salesforce UX team.
  • Dig into user experience process, tools, techniques, and best practices.
  • Learn how to talk to your users, discover what they need, and influence design decisions.
  • Explore the Salesforce user research personas and learn how to use them at your business.
  • Get to know prototypes and how to use Salesforce Lightning Design System to build them.

Syllabus

  • User Experience Basics
    • Learn About User Experience Design
    • Define Project Scope and Requirements
    • Create UX Artifacts
    • Choose Tools and Request Feedback
  • UX Research Basics
    • Define Your Research Plan
    • Craft Your Questions
    • Collect Your Data
    • Analyze Your Findings
    • Tell Your Story with Feeling
  • UX Personas for Salesforce
    • Get Started with Personas
    • Learn About Sales Cloud Personas
    • Learn About Service Cloud Personas
    • Learn About Marketing Cloud Personas
    • Learn About Experience Cloud Personas
    • Work with Personas
  • UX Prototyping Basics
    • Get Started with Prototyping
    • Create a Prototyping Plan
    • Use Salesforce Lightning Design System to Build a Prototype
    • Iterate on Your Prototype
    • Share Your Prototype and Get Feedback

Tags

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