Build Better with UX

Refine your user experience skills with these powerful tips from the Salesforce UX team.

• Dig into user experience process, tools, techniques, and best practices.
• Learn how to talk to your users, discover what they need, and influence design decisions.
• Explore the Salesforce user research personas and learn how to use them at your business.
• Get to know prototypes and how to use Salesforce Lightning Design System to build them.

• User Experience Basics
• Learn About User Experience Design
• Define Project Scope and Requirements
• Create UX Artifacts
• Choose Tools and Request Feedback
• UX Research Basics
• Define Your Research Plan
• Craft Your Questions
• Collect Your Data
• Analyze Your Findings
• Tell Your Story with Feeling
• UX Personas for Salesforce
• Get Started with Personas
• Learn About Sales Cloud Personas
• Learn About Service Cloud Personas
• Learn About Marketing Cloud Personas
• Learn About Experience Cloud Personas
• Work with Personas
• UX Prototyping Basics
• Get Started with Prototyping
• Create a Prototyping Plan
• Use Salesforce Lightning Design System to Build a Prototype
• Iterate on Your Prototype
• Share Your Prototype and Get Feedback