Build Better with UX
Offered By: Salesforce via Trailhead
Course Description
Overview
Refine your user experience skills with these powerful tips from the Salesforce UX team.
- Dig into user experience process, tools, techniques, and best practices.
- Learn how to talk to your users, discover what they need, and influence design decisions.
- Explore the Salesforce user research personas and learn how to use them at your business.
- Get to know prototypes and how to use Salesforce Lightning Design System to build them.
Syllabus
- User Experience Basics
- Learn About User Experience Design
- Define Project Scope and Requirements
- Create UX Artifacts
- Choose Tools and Request Feedback
- UX Research Basics
- Define Your Research Plan
- Craft Your Questions
- Collect Your Data
- Analyze Your Findings
- Tell Your Story with Feeling
- UX Personas for Salesforce
- Get Started with Personas
- Learn About Sales Cloud Personas
- Learn About Service Cloud Personas
- Learn About Marketing Cloud Personas
- Learn About Experience Cloud Personas
- Work with Personas
- UX Prototyping Basics
- Get Started with Prototyping
- Create a Prototyping Plan
- Use Salesforce Lightning Design System to Build a Prototype
- Iterate on Your Prototype
- Share Your Prototype and Get Feedback
Tags
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