Build a Customer Journey Map with UXPressia
Offered By: Coursera Community Project Network via Coursera
Course Description
Overview
By the end of this project, you will be able to:
- research information about target users for your product
- build a data based user persona for your product
- uncover customer pain points
- map out your customer's journey
- ideate on how to improve your customer experiences
- share your customer journey map with stakeholders
Using UXPressia, you will create a customer journey map for a user who wishes to buy a car online.
This process is important because it helps various teams across a company gain a better understanding of the experience prospective customers have with their products, with a view to improving them.
This Guided Project was created by a Coursera community member.
- research information about target users for your product
- build a data based user persona for your product
- uncover customer pain points
- map out your customer's journey
- ideate on how to improve your customer experiences
- share your customer journey map with stakeholders
Using UXPressia, you will create a customer journey map for a user who wishes to buy a car online.
This process is important because it helps various teams across a company gain a better understanding of the experience prospective customers have with their products, with a view to improving them.
This Guided Project was created by a Coursera community member.
Taught by
Grace Okubo
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