YoVDO

Boost Field Service with Mobile

Offered By: Salesforce via Trailhead

Tags

Salesforce Courses Customer Service Courses

Course Description

Overview

Bring the power of Field Service to your mobile devices.
  • Connect mobile workers to your field service organization with this all-in-one mobile app
  • Connect customers and employees with real-time visual support via mobile devices.
  • Temporarily share a worker’s location with customers so they see that help is on its way.
  • Make selected records available to users when they're offline.

Syllabus

  • Field Service Mobile
    • Access Your Office on Your Phone
    • Set Up a Mobile Worker
    • Customize User Settings
    • Work From Anywhere
  • Visual Remote Assistant
    • See What the Customer Sees
    • Set Up Visual Remote Assistant
  • Real-Time Location in Appointment Assistant
    • Get to Know Real-Time Location in Appointment Assistant
    • Download Appointment Assistant and Set Up Permissions
    • Set Up the Customer Journey
    • Configure Messaging
  • Offline Briefcase
    • Allow Access to Information Offline
    • Build a Briefcase

Tags

Related Courses

Intro to Point & Click App Development
Salesforce via Udacity
Customer Experience and Success Management with Salesforce
Coventry University via FutureLearn
Boosting Productivity through the Tech Stack
Salesforce via Coursera
Salesforce Sales Development Representative
Salesforce via Coursera
Customer Experience Management with Salesforce Training
Trailhead via FutureLearn