Boost Field Service with Mobile
Offered By: Salesforce via Trailhead
Course Description
Overview
Bring the power of Field Service to your mobile devices.
- Connect mobile workers to your field service organization with this all-in-one mobile app
- Connect customers and employees with real-time visual support via mobile devices.
- Temporarily share a worker’s location with customers so they see that help is on its way.
- Make selected records available to users when they're offline.
Syllabus
- Field Service Mobile
- Access Your Office on Your Phone
- Set Up a Mobile Worker
- Customize User Settings
- Work From Anywhere
- Visual Remote Assistant
- See What the Customer Sees
- Set Up Visual Remote Assistant
- Real-Time Location in Appointment Assistant
- Get to Know Real-Time Location in Appointment Assistant
- Download Appointment Assistant and Set Up Permissions
- Set Up the Customer Journey
- Configure Messaging
- Offline Briefcase
- Allow Access to Information Offline
- Build a Briefcase
Tags
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