AWS Managed Services (AMS): Incident Management Overview

AWS Managed Services (AMS) operates Amazon Web Services (AWS) on customers’ behalf. AMS provides a secure and compliant AWS Landing Zone, a proven enterprise operating model, ongoing cost optimization, and day-to-day infrastructure management. In this course, you will learn how to identify incidents. You will also learn about the AMS process for managing incidents from identification through resolution.

Intended audience

This course is intended for:

• Partners
• Customers

Course objectives

In this course, you will learn how to:

• Identify key terms related to incident management
• Classify an incident based on AMS definitions
• Describe the incident management process

Prerequisites

We recommend that attendees of this course have the following prerequisites:

• Basic understanding of AMS services
• Basic understanding of network architecture

Delivery method

This course is delivered through:

• Digital training
• Video

Duration

• 20 minutes

Course outline

This course covers the following concepts:

• Key terms related to incident management
• Definition of an incident
• AMS incident management process