AWS Identity and Access Management (IAM) - Troubleshooting

In this course, you will learn how to view configuration information, monitor processes, and gather diagnostic data about AWS Identity and Access Management. You will also learn how to use this information to help troubleshoot common issues and provide effective support case details if you need to escalate an issue to Amazon Web Services (AWS) Support.

• Course level: Intermediate
• Duration: 60 Minutes

Activities

This course includes interactive learning objects, troubleshooting scenarios, videos, and resources for problem determination.

Course objectives

In this course, you will learn to:

• Recognize and resolve issues with IAM.
• Employ best-practice troubleshooting methodologies when investigating IAM issues.
• Locate and apply available support documentation for IAM issues.
• Recognize and record relevant information to escalate IAM issues to the AWS Support team.

Intended audience

This course is intended for:

• Application developers who use IAM
• SysOps administrators who manage AWS accounts that use IAM

Prerequisites

We recommend that attendees of this course have:

• Basic knowledge of IAM entities
• Experience managing AWS accounts that use IAM

Course outline

• How to Use This Course
• Overview of AWS Identity and Access Management
• Gathering Information with the AWS Management Console
• Using the AWS CLI to Gather Information
• Monitoring IAM
• General Problem Determination
• Troubleshooting Access Denied or Unauthorized Errors
• Troubleshooting MFA-Related Issues
• Troubleshooting Errors While Assuming an IAM Role
• Troubleshooting SAML Issues
• Resources
• Support
• Feedback