AWS Flash - Generative AI in Action: Real-World Use Cases

This course provides an overview of generative AI use cases and the business value they provide. Including real-world applications for generative AI across major industries and case studies.

• Course level: Fundamental
• Duration: 75 min

Activities

This course includes presentations, real-world examples and case studies.

Course Objectives

In this course you will learn to:

• Understand four core objectives of generative AI
• Improve customer experiences through conversational AI and personalization
• Boost employee productivity through use of generative-AI powered employee assistant, assisted code companion solutions, automated report generation
• Accelerate process optimization and improve efficiency of business processes
• Enhance creativity and content creation
• Become familiar with use cases across different industry segments
• Gain an understanding of high-level architectures behind some working prototypes

Intended Audience

This course is intended for:

• Anyone looking to understand real-world applications of generative AI
• Decision makers looking to identify and evaluate generative AI use cases

Prerequisites

We recommend that attendees of this course have:

• Introduction to Generative AI – Art of the Possible (digital)
• No prior cloud computing or AWS experience required

Course Outline

Module 1: Generative AI use cases

Lesson 1: What is generative AI

Lesson 2: Common use cases for generative AI

• Improve customer experiences
• Boost employee productivity
• Enhance creativity & content creation
• Accelerate process optimization

Module 2: Enhance Customer Experience

Lesson 1: Conversational AI

Lesson 2: Call Center Solutions

Lesson 3: Personalization

Module 3: Boost Employee Productivity

Lesson 1: Conversational Search

Lesson 2: Employee Assistant

Lesson 3: Code Generation

Module 4: Optimize Business Processes

Lesson 1: Intelligent Document Processing

Lesson 2: Data Augmentation

Module 5: Creativity and Content Creation

Module 6: Industry Use Cases

• Lesson 1: Healthcare and Life Sciences
• Lesson 2: Financial Services
• Lesson 3: Retail, Media and Entertainment

Keywords

• Gen AI
• Generative AI