AWS Direct Connect - Troubleshooting

In this course, you will learn how to view configuration information, monitor performance, and gather diagnostic data about AWS Direct Connect. You will also learn how to use this information to help troubleshoot common issues and provide effective support case details if you need to escalate an issue to Amazon Web Services (AWS) Support.

·        Course level: Intermediate

·        Duration: 60 minutes

Activities

This course includes interactive learning objects, troubleshooting scenarios, and resources for problem determination.

Course objectives

In this course, you will learn to do the following:

·        Recognize and resolve issues with AWS Direct Connect.

·        Employ best-practice troubleshooting methodologies when investigating AWS Direct Connect issues.

·        Locate and apply available AWS Support documentation for AWS Direct Connect.

·        Recognize and record relevant information to escalate AWS Direct Connect issues to the AWS Support team.

Intended audience

This course is intended for the following:

·        Network engineers and administrators who manage and maintain AWS Direct Connect connections.

Prerequisites

We recommend that attendees of this course have the following experience:

·        Basic knowledge of AWS Direct Connect concepts

·        Experience managing AWS Direct Connect connections

Course outline

·        How to Use This Course

·        Overview of AWS Direct Connect

·        Gathering Information with the AWS Management Console

·        Gathering Information using the AWS CLI

·        Monitoring AWS Direct Connect

·        General Problem Determination

·        Troubleshooting Layer 1 (Physical)

·        Troubleshooting Layer 2 (Data Link)

·        Troubleshooting LAG Member Links

·        Troubleshooting BGP Peering Session

·        Troubleshooting VPC Prefix Issues

·        Troubleshooting Latency, Packet Loss and Low Throughput Performance Issues

·        Resources

·        Support

·        Contact Us