Automate Interactions with Contact Center AI: Challenge Lab

Configure and deploy the Speech Analysis Framework and be able to leverage BigQuery for insights on data extracted from call recordings on a call center environment.

• GSP311
• Overview
• Setup
• Challenge scenario
• Task 1. Create a Cloud Storage bucket
• Task 2. Create a Cloud function
• Task 3. Create a BigQuery dataset
• Task 4. Create Cloud Pub/Sub topic
• Task 5. Create a Cloud Storage bucket for staging contents
• Task 6. Deploy a Cloud dataflow pipeline
• Task 7. Upload sample audio files for processing
• Task 8. Run a data loss prevention job
• Congratulations!