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Automate Interactions with Contact Center AI: Challenge Lab

Offered By: Google via Google Cloud Skills Boost

Tags

Cloud Storage Courses BigQuery Courses Cloud Functions Courses Speech Analysis Courses Data Loss Prevention Courses

Course Description

Overview

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Configure and deploy the Speech Analysis Framework and be able to leverage BigQuery for insights on data extracted from call recordings on a call center environment.

Syllabus

  • GSP311
  • Overview
  • Setup
  • Challenge scenario
  • Task 1. Create a Cloud Storage bucket
  • Task 2. Create a Cloud function
  • Task 3. Create a BigQuery dataset
  • Task 4. Create Cloud Pub/Sub topic
  • Task 5. Create a Cloud Storage bucket for staging contents
  • Task 6. Deploy a Cloud dataflow pipeline
  • Task 7. Upload sample audio files for processing
  • Task 8. Run a data loss prevention job
  • Congratulations!

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