Automate Interactions with Contact Center AI: Challenge Lab
Offered By: Google via Google Cloud Skills Boost
Course Description
Overview
Configure and deploy the Speech Analysis Framework and be able to leverage BigQuery for insights on data extracted from call recordings on a call center environment.
Syllabus
- GSP311
- Overview
- Setup
- Challenge scenario
- Task 1. Create a Cloud Storage bucket
- Task 2. Create a Cloud function
- Task 3. Create a BigQuery dataset
- Task 4. Create Cloud Pub/Sub topic
- Task 5. Create a Cloud Storage bucket for staging contents
- Task 6. Deploy a Cloud dataflow pipeline
- Task 7. Upload sample audio files for processing
- Task 8. Run a data loss prevention job
- Congratulations!
Tags
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