Ethical Principles for Conversational AI

Conversational AI/voice technology is the ability to interact with devices and systems using natural language speech. It has become increasingly popular and widespread in recent years, thanks to advances in artificial intelligence (AI), natural language processing (NLP), and speech recognition. The technology can be found in various applications, such as smart speakers, smart assistants, chatbots, voice search, voice commerce, voice biometrics, voice analytics, customer service automation (IVR), and generative AI tools (chatGPT).

****Conversation AI//voice technology has many benefits for users and businesses alike. It can provide access to the digital world for people who have difficulties with typing or seeing, such as those with disabilities, low literacy, or low vision. It can also enhance productivity, convenience, safety, and engagement by enabling hands-free and eyes-free communication and control. Moreover, it can create personalized and immersive experiences. Within an enterprise organization, voice technology can lead to productivity enhancements, e.g., automation of processes in call centers, training facilitation, expedited information sharing, etc.

****However, voice technology also poses some pressing questions that need to be addressed: ****

• What are conversational AI/voice specific issues of ethical and moral concern, and how do we define them?

• What are the values to be promoted for ethical interaction with conversational/voice AI technology?

• What are the rights to be respected for successful and ethical experiences?

• What preventative measures can we take to protect people from specific harm?

• What can we do to cover gaps that are not yet fully covered by existing laws and guidelines?

• What can we learn from past harmful incidents and vulnerabilities, and how can we prevent them from happening in the future?

This course discusses the use and value of voice technology to provide access to the digital world and bring tangible improvements to people’s lives, the ethical challenges and impact of conversational/voice AI, and the principles and frameworks to avoid potential harm in humans interacting with the technology. This course offers practical guidance on value to be promoted, the rights to be respected, and preventative measures to be taken for successful, ethical voice experiences.

• Welcome / Introduction to the Open Voice Network
• Chapter 1: What do we mean by Conversational / Voice AI?
• Chapter 2: What’s at Stake? The Benefits and Risks of Conversational / Voice AI (global legal and regulatory landscape)
• Chapter 3: Voice Data Analysis
• Chapter 4: Ethical Framework for Trustworthy Experiences
• Chapter 5: The TrustMark Initiative of the Open Voice Network
• Final Exam (verified track only)