In this course, you will learn how to view configuration information, monitor processes, and gather diagnostic data about Amazon Simple Email Service (Amazon SES). You will also learn how to use this information to help troubleshoot common issues and provide effective support case details if you need to escalate an issue to Amazon Web Services (AWS) Support.

• Course Level: Fundamental
• Duration: 1 Hour

Activities

This course includes presentations, troubleshooting scenarios, videos, and resources for problem determination.

Course objectives

In this course, you will learn to:

• Recognize and resolve issues with Amazon SES
• Employ best-practice troubleshooting methodologies when investigating Amazon SES issues
• Locate and apply AWS Support resources for Amazon SES issues
• Recognize and record relevant information to escalate Amazon SES issues to the AWS Support team

Intended audience

This course is intended for:

• Application developers who use Amazon SES
• SysOps administrators who deploy applications that use Amazon SES
• SysOps administrators who manage environments that use Amazon SES

Prerequisites

We recommend that attendees of this course have:

• Basic knowledge of Simple Mail Transfer Protocol (SMTP)
• Experience creating and configuring Amazon SES verified identities
• Experience deploying applications that use Amazon SES

Course outline

Lesson 1:  How to Use This Course

Lesson 2:  Overview of Amazon Simple Email Service

Lesson 3:  Gathering Information with the AWS Management Console

Lesson 4:  Using the AWS CLI and Other Email Tools

Lesson 5:  Monitoring Amazon SES

Lesson 6:  General Problem Determination

Lesson 7:  Troubleshooting Emails Marked as Spam

Lesson 8:  Troubleshooting Status Issues Due to High Bounce and Complaint Rates

Lesson 9:  Troubleshooting Issues with Blocked IP Addresses

Lesson 10: Troubleshooting Email That Is Sent but Not Received

Lesson 11: Troubleshooting Invalid Authentication Credentials

Lesson 12:  Resources

Lesson 13:  Support

Lesson 14:  Feedback