Amazon Elastic Block Store - Troubleshooting

In this course, you will learn to identify and resolve challenges that you might encounter when using Amazon Elastic Block Store (Amazon EBS) functions. You can use this information to help troubleshoot issues and provide effective support case details if you need to escalate to Amazon Web Services (AWS) Support.

• Course level: Intermediate
• Duration: 30 minutes

Activities

This course includes presentations, troubleshooting scenarios, and helpful resources.

Course objectives

In this course, you will learn to do the following:

• Recognize and resolve issues with Amazon EBS.
• Employ best-practice troubleshooting methodologies when investigating Amazon EBS issues.
• Locate and apply available AWS Support documentation for Amazon EBS issues.
• Recognize and record relevant information to escalate Amazon EBS issues to the AWS Support team.

Intended Audience:

This course is intended for the following:

• People who manage cloud resources

Prerequisites

We recommend that attendees of this course have the following:

• A basic understanding of cloud technologies
• Basic knowledge of the AWS Management Console, Amazon Elastic Compute Cloud (Amazon EC2), and Amazon EBS

Course outline

• Module 1: Introduction
  • How to Use This Course
  • Overview of Amazon EBS
  • Gathering Information with the AWS Management Console
  • Gathering Information with the AWS CLI
• Module 2: Troubleshooting
  • General Problem Determination
  • Troubleshooting Amazon EBS Performance Issues
  • Troubleshooting I/O Timeout Issues
  • Troubleshooting Volume Detaching and Attaching Issues
  • Troubleshooting Volume Modification Issues
  • Troubleshooting Amazon EBS Snapshots Slow or Stuck in Creation
• Module 3: Getting Help
  • Resources
  • Support
  • Contact Us