Amazon Connect: Troubleshooting with Cloudwatch

This course will help you understand how to access Amazon CloudWatch and use CloudWatch Logs to create insights, metric filters, dashboards, and alarms to monitor and troubleshoot the performance of your Amazon Connect contact center.

• Course level: Advanced
• Duration: 60 minutes

Activities

This course includes presentations, hands-on labs, and a final assessment.

Course objectives

In this course, you will learn how to:

• Access Amazon CloudWatch.
• Use Log Groups to gain insight into complex contact flows and identify errors.
• Create CloudWatch Insights to interactively search and analyze your log data in CloudWatch Logs.
• Log AWS Lambda functions to automatically monitor and report through CloudWatch.
• Create alarms and dashboards to monitor metrics and send alerts.

Intended audience

This course is intended for:

• Technical professionals who work, or would like to work, with contact center technologies.

Prerequisites

We recommend that attendees of this course have:

• Completed Amazon Connect Primer or Solutions Training for Partners - Amazon Connect (Technical)
• Familiarity with contact center requirements and technologies
• Familiarity with cloud computing concepts 

Course outline

This course covers the following topics:

• About This Course
• Introduction to Amazon CloudWatch
• Accessing CloudWatch
• Working with Log Groups
• Exporting Logs to Amazon S3
• Creating CloudWatch Insights
• Logging AWS Lambda Functions
• Using Alarms and Dashboards
• Test Your Understanding
• Conclusion