Amazon Connect Development Fundamentals

Amazon Connect offers the tools and techniques you can use to build applications and integrations for your cloud-based contact center. You can interact with Amazon Connect programmatically using APIs, SDKs, and the command-line interface. In this course, you will discover the fundamentals for Amazon Connect developers through learning of the AWS CLI, the Amazon Connect REST APIs, and the AWS SDK for Amazon Connect.

• Course level: Fundamentals
• Duration: 60 minutes

Activities

This course includes interactions, code snippets, and assessments.

Course objectives

In this course, you will learn to:

• Identify IAM permissions for Amazon Connect developers.
• Recognize AWS CLI concepts, terminology, and benefits for Amazon Connect.
• Recognize Amazon Connect REST API fundamentals, benefits, and considerations.
• Recognize AWS SDK purpose, components, concepts, terminology, and benefits.

Intended audience

This course is intended for contact center professionals, including those in roles such as:

contact center engineer, Amazon Connect developer, implementation consultant.

Prerequisites

• Developer associate
• Developer learning plan
• Serverless learning plan
• Amazon Connect Introduction

Course outline

Section 1: Roles and permissions for Amazon Connect developers

• Roles and permissions

Section 2: Introduction to development on Amazon Connect

• The AWS CLI for Amazon Connect
• The Amazon Connect REST APIs
• The AWS SDK for Amazon Connect

Section 3: Conclusion

• Summary

Section 4: Knowledge Check Questions

• Knowledge Check

Section 5: Getting Help

• Learn More