Amazon Connect Chat and Messaging Intermediate

Amazon Connect chat and messaging channels allow organizations' customers to reach their contact centers using text-based communication. The Amazon Connect messaging channels are: web chat, mobile chat, SMS, and third-party messaging applications like WhatsApp and Facebook Messenger.

• Course level: Intermediate
• Duration: 60 minutes

Activities

This course includes interactions and assessments.

Course objectives

In this course, you will learn to:

• Configure Amazon Connect hosted communication widget.
• Configure Amazon Connect Short Messaging Service (SMS) messaging.
• Recognize Amazon Connect Chat features and functionality.

Intended Audience

This course is intended for contact center professionals, including those in roles such as:

contact center engineer, technologist, implementation consultant, and IVR designer.

Prerequisites

• No prerequisites needed.

Course outline

• Section 1: Configure Amazon Connect chat and messaging
  • Amazon Connect Communication widget
  • Amazon Connect SMS Messaging
  • Amazon Connect Chat Features
• Section 2: Conclusion
  • Summary
• Section 3: Knowledge Check Questions
  • Knowledge Check
• Section 4: Getting Help
  • Learn More