Adding a Phone Gateway to a Virtual Agent

In this lab you will continue working on your Pigeon Travel virtual agent and add a phone gateway to allow users to call into your virtual agent.

• GSP793
• Overview
• What you'll learn
• Setup and requirements
• Task 1. Create your Dialogflow agent
• Task 2. Import your Dialogflow agent
• Task 3. Set up a phone gateway
• Task 4. Welcome the caller
• Task 5. Set up fulfillment using Cloud Functions to look up reservations in Firestore
• Task 6. Call the number
• Task 7. Fallback to a live agent
• Task 8. Custom fallback intent
• Task 9. (Optional) Export your code
• Congratulations!