Adding a Phone Gateway to a Virtual Agent

Offered By: Google via Google Cloud Skills Boost

Course Description

Save Big on Coursera Plus. 7,000+ courses at $160 off. Limited Time Only!

In this lab you will continue working on your Pigeon Travel virtual agent and add a phone gateway to allow users to call into your virtual agent.

GSP793
Overview
What you'll learn
Setup and requirements
Task 1. Create your Dialogflow agent
Task 2. Import your Dialogflow agent
Task 3. Set up a phone gateway
Task 4. Welcome the caller
Task 5. Set up fulfillment using Cloud Functions to look up reservations in Firestore
Task 6. Call the number
Task 7. Fallback to a live agent
Task 8. Custom fallback intent
Task 9. (Optional) Export your code
Congratulations!