A Beginner’s Guide to Giving and Receiving Feedback

Discover the fundamentals of constructive feedback

Whether it’s positive or negative, effective feedback is helpful and productive.

On this four-week course, you’ll discover how feedback can clarify expectations, build competence and confidence, and promote workplace learning.

Using practical tools, you’ll improve your self-awareness and ability to connect with others, helping you deliver or receive feedback in a professional manner.

Gain invaluable skills for your continuing professional development

In order for feedback to be effective, those giving and receiving it must understand the key theory, concepts, and definitions.

You’ll examine the core ideas including the theory of cause and effect and experiential learning theory, broadening your understanding of learning and development concepts in professional contexts.

With this knowledge, you’ll be able to explain what makes good feedback, and use this to inform your feedback delivery.

Explore the principles and types of feedback

There are different types of feedback which suit various purposes.

You’ll discover the applications of constructive, evaluative, developmental, and appreciative feedback, and discover different techniques for feedback delivery.

You’ll also be introduced to a range of feedback frameworks, giving you the skills to design your feedback to suit your context.

Learn how to respond to received feedback

Receiving feedback can help you grow personally and professionally.

You’ll gain practical tips to help you respond to feedback respectfully. You’ll also learn how to ask for feedback by identifying the right people to ask and your intended goal.

By the end of this course, you’ll understand the principles and techniques for giving and receiving feedback, continuing your professional development and remaining open to new ideas and perspectives.

This course is designed for anyone who wants to improve their approach to giving or receiving feedback in professional contexts.

It will be beneficial to those in managerial positions who wish to expand their knowledge of feedback frameworks to improve professional development opportunities within their team.

This course is also suitable for those who wish to take responsibility for their own development and enhance their responsive strategies when receiving feedback.

• Introduction to feedback
• Welcome
• Feedback and self-awareness
• Tools to help connect with others
• Assignment learning activity
• Exploring what feedback is and why it is important
• What is feedback?
• Theories underpinning feedback
• What makes good feedback?
• Assignment learning activity
• Giving feedback
• Giving good feedback
• Feedback frameworks
• Assignment learning activity
• Receiving feedback
• Receiving feedback
• Course assignment
• Course conclusion